Support Policy

Our Support Policy

We are always happy to help anyone who is experiencing problems with our templates.

We have a dedicated support team ready to help you with any problems you may encounter.

Please read the themeforest support policy to see what is included in our support service.

Support Working Hours

We will always attempt to answer your support questions as quickly as possible.

Our office working hours are 9:00 - 17:30 EET Monday - Friday

Getting Support

Please read first

Before submitting a ticket please make sure of the following.

You have read the documentation before submitting a ticket.
You have searched our forum for similar tickets.
Your question is related to the template and not just a general AngularJS problem

Create a support account

Creating a support account is an easy process. The first time that you submit a ticket, you get registered automatically.

Step 1 - Go to our support page on Ticksy.

Step 2 - Click on the Submit a Ticket button. Register Button

Step 3 - On the next page, fill in the form. You need to add your purchase code and a valid e-mail account. The email info that you add here will be used for your ticksy login credentials in the future. For more info on how to create a ticket go to the Create a support ticket section. Register Form

Please do not forget to fill in the Related URL... field, as that would help for a faster and more precise response.

Step 4 - Once you have filled in the required info and the content of the ticket, hit the submit button. Your ticksy account is now created and you can login the next time with the email that you have provided in the previous form.

Create a support ticket

After you have registered, you should be able to login from Ticksy Homepage, by filling in your Email Address and Password. Once logged in, on the top right side of the screen you should see a SIGN IN/REGISTER link. Click on that and fill in your Email Address and Password to login. Register Form

Now that you are logged in, click on the Submit a ticket menu and follow these steps

Step 1 - Decide on whether you want to post a Public(visible to all users) or Private(visible only to you and Oxygenna team) ticket.

Step 2 - Choose the theme that your ticket is related to.

Step 3 - A new field will open up, requiring for a Purchase Code. See this section for more info on how to get your Purchase Code.

Step 4 - Fill in your Subject and URL

Please do not forget to fill in the Related URL... field, as that would help for a faster and more precise response.

Step 5 - Type the description of your problem, being as clear and precise as possible, so you can help us understand your problem and offer you our help as soon as possible.

Step 6 - Add any attachments that might help you describe your problem.

Step 7 - Click on Submit button.

Purchase Code

You can find your purchase code from Themeforest on the Downloads Page by clicking the "Download" button next to the item, and then click the "Licence certificate & purchase code" link.